AOL Struggles With High-Speed Service AOL Struggles With High-Speed Service Paul Jones
America Online's user-friendly reputation is imperiled by the problems of broadband Internet service. AOL is getting ready to launch its first broadband Net services over local phone networks later this year.
As Internet users demand more speed, AOL's moves into broadband are crucial. But AOL may be taking a chance by associating itself with digital subscriber line (DSL) technology. It's hard to install, full of bugs, and isn't available everywhere.
When the company introduced unlimited service in 1996, their networks got bogged down by swollen user numbers. The situation gave AOL a reputation it's still trying to slough off. Get the rest of the story.
